Privacy Policy

Information you give us directly: your name, email address, phone number, property address or location, and project details or photos when you request a quote, book a consultation, sign up for our newsletter, comment on our blog, or otherwise contact us.

Information collected automatically: general browsing data such as pages viewed, device and browser type, and your language preference, collected through cookies and similar technologies.

Information related to Meta (Facebook/Instagram): when you interact with our website or our ads, the Meta Pixel and, where enabled, Meta's Conversions API may share limited data with Meta — such as the pages you visit and a securely hashed (encrypted) version of your email address — to help us measure and improve our advertising. Meta processes this data under its own privacy policy.

• Respond to your quote, consultation, or contact requests
• Plan, schedule, and deliver our pool and patio resurfacing, construction, and repair services
• Communicate with you about your project by email, phone, or WhatsApp
• Measure and improve the performance of our advertising on Meta (Facebook/Instagram) and other platforms
• Maintain and improve our website
• Comply with legal, tax, and accounting obligations

We do not sell your personal information. We share it only with service providers who help us operate our business, under obligations to protect it:

• Supabase, our secure database and backend provider, which stores quote requests, project records, and blog comments
• Meta Platforms, Inc., for advertising measurement (Meta Pixel / Conversions API)
• Email, calendar, and communication tools we use to respond to you
• Government or legal authorities, if required by law

We use a small number of cookies — for example, to remember whether you prefer English or Spanish — and the Meta Pixel, which uses browser cookies to help measure the results of our Facebook and Instagram advertising. You can block or delete cookies in your browser settings, and manage how Meta uses your data for ads through Meta's Ad Preferences and Off-Facebook Activity tools.

We keep your personal information only as long as needed to respond to your request, deliver a project, or meet our legal and accounting obligations, after which we delete or anonymize it.

You may ask us to access, correct, or delete the personal information we hold about you at any time by emailing premiumpoolsandsurfaces@gmail.com. For step-by-step deletion instructions, including how to manage data shared with Meta, see our Data Deletion page.

Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children.

We use reasonable technical and organizational measures to protect your information, including secure, access-controlled database hosting. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes take effect when we post the revised version on this page, with an updated "Last updated" date.

If you have questions about this Privacy Policy or how we handle your information, contact us at premiumpoolsandsurfaces@gmail.com or +52 1 322 157 3901.